Copilot training · Champions program
COPILOT TRAINING
CHAMPIONS / TRAIN-THE-TRAINER.
A single workshop fades in a few weeks without someone in the building keeping it alive. This program builds that — a small group of credible, willing staff who can answer the everyday question and run their own lunch-and-learn, backed by a follow-up session once real questions have come in.
Who it's for
Organisations rolling Copilot out past the pilot stage, who want a small group of enthusiastic, credible staff able to answer day-to-day questions and keep momentum going after the initial training is done.
Format
Usually a half-day kickoff session for 8–15 nominated champions, plus a shorter follow-up session 3–4 weeks later. On-site at your premises or live remote.
What people leave able to do
- Explain Copilot's capabilities and limits to a colleague in plain language, including what's free and what needs a licence.
- Run a 15–20 minute demo or lunch-and-learn for their own team.
- Field the most common questions and objections without escalating every one to IT.
- Know where to send a colleague for something genuinely outside their depth — IT, Frontrow, or Microsoft's own resources.
- Collect and route feedback and blockers back to whoever is sponsoring the rollout, rather than letting them go unheard.
The session, module by module
What we cover.
Module 1
The champion's brief
What the role is and isn't — encouragement and everyday support, not tier-one helpdesk. Set expectations before anyone volunteers for more than they signed up for.
Module 2
Copilot deep-dive for champions
A level below the general staff workshop: the free-versus-paid boundary in detail, what agents are, file upload, and the failure modes champions will actually get asked about.
Module 3
Practising the pitch
Champions build and deliver a short demo to each other, with feedback, before they do it for real in front of their own team.
Module 4
Handling questions and pushback
Realistic objections — 'it made something up', 'I don't trust it with client data' — and how to answer them honestly rather than defensively.
Module 5
The follow-up session
Three to four weeks later: what's landed, what hasn't, and troubleshooting real examples champions have collected from their own teams in the meantime.
Module 6
Feeding it back
A simple, low-effort way for champions to log recurring questions and blockers so leadership actually sees the pattern.
Prompts we practise in the room
Real tasks, not demo tricks.
Live demo prompt
Summarise this week's team update email into three bullet points I can read out loud.
Answering a sceptic
List three honest limitations of Copilot Chat I should mention when I demo it to my team.
Practising file upload
Here's our new expense policy — what changed compared to the version from last year?
Troubleshooting a real question
Why might Copilot have given two different answers to the same question asked an hour apart?
Licences: what attendees need
Champions themselves don't need anything beyond what their own role already has — free Copilot Chat covers most of the demo material, and champions with a paid seat can show the in-app Word, Excel and PowerPoint experience as well. Part of this program is making sure champions can correctly tell a colleague which of those two applies to their account, since that's the single most common question a champion fields.
Under 300 staff? See the free Copilot in 30 trial →FAQ — Copilot champions / train-the-trainer
Before you book this session.
- How many champions should we nominate?
- We keep groups small enough to be hands-on — tell us your headcount and department spread and we'll suggest a cohort size, typically 8–15 for a first round.
- Can this be customised to our rollout?
- Yes — tell us what's already been trained and what's landed badly, and we'll shape the deep-dive and objection-handling material around your actual rollout rather than a generic one.
- Do champions need a Copilot licence?
- No — the program works whether a champion has free Copilot Chat or a paid seat, and part of the content is teaching them to tell the difference for a colleague.
- Can you run this on-site?
- Yes. We have offices in Brisbane, Mackay, Townsville and Adelaide and run on-site sessions at client premises in those cities as standard; elsewhere in Australia on-site is arranged case by case, or we run it live remote.
- What happens after the follow-up session?
- A short written list of recurring questions and blockers champions have surfaced, so leadership has something concrete to act on rather than a vague sense that adoption 'could be better'.
Talk to Frontrow
Book this session for your team
No call centre and no discovery-call runaround. Send the form and a senior consultant replies the same business day — with an actual view on your situation, not a brochure.
- Prefer to call?
- 1300 012 466
- What happens next
- A reply the same business day, from the person who would actually run the work — not a sales queue.
Other formats
Copilot training for every role.
- Copilot workshop for all staffAny team that already has, or is about to get, Microsoft 365 Copilot licences and wants staff genuinely using it — not just paying for seats that sit idle.Open →
- Copilot briefing for executives & boardsExecutive teams, boards and directors who need to make a call on Copilot — whether to license it further, how far to take it, and what to ask IT before they commit more spend.Open →
- Copilot for finance & accountingFinance, accounting and payroll teams who spend their week in Excel, Outlook and Teams and want Copilot to take the grunt work out of a close, a variance report or a reconciliation — without it inventing numbers.Open →
- Copilot for HR & people teamsHR, people and payroll teams who want Copilot to help with job ads, policy drafts and case notes — without it anywhere near a medical certificate, a WHS incident report or a confidential grievance file.Open →
- Copilot for sales & business developmentSales and business development teams who want Copilot to take the admin out of prospecting, meeting prep and proposal drafting, so more of the week goes to actual selling.Open →
- Copilot for EAs & office managersExecutive assistants and office managers who run someone else's inbox, calendar and meetings, and want Copilot to take the repetitive parts of that off their plate.Open →
- Build-your-first-agent workshopBusiness owners, operations leads or a nominated 'agent owner' who has a specific, repeatable workflow in mind — not a general Copilot rollout — and wants to see a working agent built, not just talked about.Open →
- Copilot admin & governance training for ITIT administrators and the people accountable for the tenant once Copilot licences are switched on — the ones who own the response when something in Copilot surfaces a file it shouldn't.Open →
Tell us who needs training.
Send your headcount, roles and where your people are. A senior consultant replies the same business day with a suggested set of sessions.