Managed Services
Proactive managed IT for multi-site and regional Australian operations. Essential Eight aligned. Microsoft-first. Co-managed if you have an internal IT lead, fully managed if you don't.
What's included
Frontrow watches endpoints, identities, cloud workloads and network around the clock, then triages and resolves before it spreads.
Most issues are caught and fixed before your team feels them.
Frontrow runs patching, MFA, application control, admin privilege, backups and macro controls aligned to the Essential Eight.
A posture you can put in front of the board, not a guess.
Frontrow manages tenant health, licence governance and every M365 service as one surface.
One owned, governed environment instead of six loose ends.
Frontrow runs Intune policies, app deployment, device lifecycle and zero-touch provisioning across every office.
A staff member is productive on day one, on any site.
Frontrow backs up Microsoft 365 and your infrastructure and runs restore drills against a documented RTO and RPO.
When something goes wrong you're back in hours, with evidence your auditor accepts.
Frontrow owns the vendor liaison so one call covers your ISP, hardware and app suppliers.
You make one call and the chasing stops being your job.
Why Frontrow
Frontrow runs IT across mining, logistics and regional operations from Brisbane to the NT, with a support model built for distance.
Support that already understands your sites, not one learning them on your time.
Frontrow co-manages around them, taking the out-of-hours, the specialist work and the Microsoft depth while they keep the day-to-day.
Your internal person is backed up, not replaced, and nothing falls between you.
Frontrow sends a monthly report on Essential Eight posture, ticket trends, cost and risk in plain language.
A one-page view your CFO and board actually read and act on.
Frontrow fixes the scope, fixes the monthly price and the response times, and quotes project work separately up front.
A predictable number you can budget against, with no creep.
From a client
"Expert team, high service levels, competitive solutions — and real expertise with geographically distributed operations across Australia."
The guarantee
A service-level agreement is just a promise you can hold Frontrow to. Here is the plain-English version: fixed monthly price, no surprise bills, and a response time it backs with its own fee.
Urgent issues get a senior consultant, not a junior reading a script. Frontrow does not bait-and-switch the people who answer the phone.
Log a problem during business hours and Frontrow responds the same day — most urgent issues are in hand within the hour.
Frontrow puts agreed response times in writing. If it misses one on an urgent issue, that month's support fee is credited. The guarantee carries a cost, so it stays honest.
Month-to-month after the first term. If Frontrow stops earning the relationship, you can leave — and it hands over cleanly, with documentation.
The numbers behind it
Every ticket gets a priority on the way in. Miss a target on an urgent issue and the service credit comes off that month's fee, up to the whole fee. The credit carries a real cost to Frontrow, so the target stays honest.
| Priority | What it means | Response | Target resolution | Service credit |
|---|---|---|---|---|
| P1Critical | A site or core system is down, or a live security incident is in progress. Work stops. | 15 minutes | 4 business hours | 15% per missed P1 |
| P2High | A team or key application is badly degraded, but a workaround exists. Work is slowed. | 1 business hour | 1 business day | 10% per missed P2 |
| P3Standard | A single user or a non-urgent request. The business keeps running. | 4 business hours | 3 business days | 5% per missed P3 |
Service credits are capped at 100% of the monthly support fee. Response and resolution times are measured in business hours against your agreed support window. Final targets are confirmed in your service schedule.
Honest pricing
Frontrow prices managed IT as a fixed monthly fee on an agreed scope — no hourly surprises. What you pay depends on your size, your security needs and how many sites you run, so the honest answer is to ask for a quote. Here is exactly what the monthly fee does and does not cover before you do.
No long-form RFP needed for a number. Ask for a quote and Frontrow will scope one to your team.
Local teams
Frontrow keeps senior people on the ground in regional Queensland, not a city help-desk that has never visited the site. See the team nearest you.
Built for regional Australia
Frontrow runs IT for the businesses that keep regional Australia moving — from the mine sites of the Bowen Basin to the councils, clinics and transport yards that support them. Senior people, on the ground, not a city help-desk that has never visited.
How switching to Frontrow works
No slide deck. Frontrow listens to what's slowing your team down and what good would look like.
A senior consultant reviews your Microsoft 365, security and devices, then shows you the gaps in plain English.
You get a clear scope, a fixed monthly cost and the outcome it buys — no jargon, no surprise bills.
The work gets done and the lights stay on. One accountable partner, senior people, four offices across Australia.
Ways to start
Run the Essential Eight self-check first — it's the security baseline every managed-IT engagement is built on, and it tells you where you sit today.
Run the check→30 minutes. Frontrow pressure-tests your current support model, response times, security and cost, and tells you what's fine and what's not.
Talk to a senior consultant→Already know what you need? Speak to the person who'll run it, get a straight answer on whether Frontrow's the right fit, and an indicative price.
Talk to a senior consultant→Prefer to talk it through? Call 1300 012 466 or talk to a senior consultant.
30 minutes. Frontrow pressure-tests your current support model, response times, security posture and cost, then tells you what's fine and what's not.
