Transport & logistics · Carriers · QLD & SA
When the system stops, the trucks stop.
In logistics, uptime is on-time delivery. Frontrow keeps the dispatch board, the transport management system and the depots running, locks down the email and identity attacks that target freight payments, and keeps senior people reachable from four offices.
Your world
The technology has to keep the freight moving.
A city MSP can email you a plan. It rarely accounts for depots on variable connectivity, drivers on devices out of range, and a TMS the whole operation hangs off. Here is what changes when Frontrow runs it.
When the dispatch board, the transport management system or the warehouse scanners drop, trucks sit and customers chase.
Frontrow designs for resilience first — redundant connectivity, tested failover and monitoring that catches a fault before the run does.
Faults get caught before a delivery window is missed, so uptime stays on-time delivery rather than a chase.
Managed IT for logistics→A carrier runs IT across head office, depots, a warehouse floor and drivers on devices that live in cabs and out of range.
Frontrow configures Microsoft 365, Microsoft Intune device management and connectivity for sites and mobile users off the corporate network.
Every depot and driver is covered by one plan built for the road, not just a head-office desk.
Depots and drivers covered→Routing, freight rating, proof of delivery and customer integrations all hang off the transport management system, so when it stutters the business does.
Frontrow keeps the platform, its integrations and the identity around it running and patched, and coordinates with your TMS vendor.
The environment around the TMS stays healthy, and nobody is left brokering between providers when something breaks.
Keep the TMS healthy→EDI feeds, customer portals and 3PL links mean one compromised mailbox can become a redirected-freight-payment problem for a customer.
Frontrow locks down identity and email and aligns the controls to the Essential Eight, focused on the attacks that target freight payments.
A supplier link stops being an open door, and you have the evidence a customer's vendor-assurance team asks to see.
Supply-chain cyber→The compliance hook
Your customers now audit your cyber before they trust you.
Logistics businesses sit inside their customers' supply chains, so a larger shipper's vendor-assurance team increasingly asks for proof that a carrier's controls are sound before they connect systems or share data. The attacks that matter are practical ones — a compromised mailbox redirecting a freight payment, a fake invoice change, a customer portal turned against the network.
Frontrow aligns your controls to the Australian Signals Directorate's Essential Eight, hardens Microsoft 365 email and identity with Microsoft Entra ID and Conditional Access, and produces the documented evidence a customer's assurance team asks to see.
The work is run as defined sprints, each ending with a measurable control and the evidence you can hand straight to a customer's vendor-assurance questionnaire.
When the wheels are turning
Freight does not keep office hours, so neither does the cover.
A dispatch outage at 3am on a linehaul run, or a scanner failure in the middle of a peak-season pick, cannot wait for a help-desk to open. Frontrow runs monitoring around the clock and an after-hours escalation path that reaches a senior engineer, not a voicemail, so a depot issue out of hours is handled by someone who knows the environment. The response commitments are written into the managed-IT agreement and the credits behind them are real.
Then add AI
Once the foundations are sound, the paperwork can run itself.
Proof-of-delivery reconciliation, customer correspondence and the reporting that follows every run eat time in the office. Once the environment is managed and the data is governed, Frontrow puts Microsoft 365 Copilot to work on that load, so the experienced people in dispatch and the back office spend their hours on the operation rather than the admin.
See how Frontrow runs Applied AI →On the ground
People near the depot, not a city tower.
Frontrow runs on-site work across regional Queensland from the Mackay and Townsville offices, and across South Australia from Adelaide. Senior architects join from Brisbane when the scope calls for it.
FAQ — transport & logistics
What carriers ask Frontrow.
- Can you support our transport management system?
- Frontrow supports the infrastructure, identity and integrations your TMS depends on — the connectivity, the Microsoft 365 accounts, the patching and the failover — and coordinates with your TMS vendor rather than leaving you to broker between providers when something breaks. The platform stays the vendor's; keeping the environment around it healthy is Frontrow's job.
- What does supply-chain cyber mean for a carrier?
- Logistics businesses are routinely targeted through email and identity — fake invoice changes, redirected freight payments and compromised customer portals. Frontrow aligns your controls to the Essential Eight, hardens Microsoft 365 email and identity, and produces the evidence a customer's vendor-assurance team asks for before they trust you with their data.
- How do you handle depots and drivers off the network?
- Yes — Frontrow configures Microsoft 365, Microsoft Intune device management and connectivity around multi-depot operations and mobile users on devices that spend the day out of range. The plan is built for vehicles, yards and warehouse floors, not just a head-office desk.
- Do you have people near regional depots?
- Frontrow has offices in Mackay (Suite 9, 92 Wood Street), Townsville (Level 2, 280 Flinders Street), Brisbane and Adelaide, so on-site work across regional Queensland and South Australia is run locally, with senior architects from Brisbane pulled in when scope needs them.
Book a logistics IT assessment.
Frontrow will walk through your depots, your connectivity, your TMS dependencies and the supply-chain cyber gaps — then hand you a plain-English plan with cost and priority.