- Does Frontrow have people in Brisbane?
- Yes. Frontrow's Brisbane office is at Level 1, 355 Queen Street, in the CBD. Managed IT, IT support and Microsoft 365 delivery run from that office for clients across the CBD, the inner south and the wider South East Queensland corridor.
- What kind of Brisbane businesses does Frontrow support?
- Mid-market businesses that have outgrown break-fix IT — professional services firms in the CBD and Fortitude Valley, distribution and services businesses through the inner south and Australia TradeCoast, and multi-site operators that need one provider across Brisbane and beyond.
- How does IT support work day to day?
- A staffed service desk handles the everyday requests, with senior engineers on escalation and on-site attendance across Brisbane when a problem needs hands on hardware. Frontrow works proactively, so most issues are caught and closed before they reach a user.
- Can Frontrow co-manage IT alongside an internal team?
- Yes. Where a Brisbane business already has an IT manager or a small internal team, Frontrow co-manages — covering after-hours, cyber security and the Microsoft 365 depth that is hard to keep current in-house, while the internal team keeps ownership of the day-to-day.