Frontrow Technology

Gladstone · Industrial Coast · Central QLD

Managed IT,
Gladstone.

Managed IT and cyber security for Gladstone and the industrial coast. Frontrow runs your Microsoft 365, security and day-to-day support — built for the place: LNG and alumina supply chains, port logistics, shift-based crews and supply-chain security pressure.

Talk to the Central QLD teamSee cyber security

Why local matters

The difference a local provider makes.

Distance changes the support model for the industrial coast. The provider that has stood in your server room answers a different way to the one that has only ever seen a network diagram.

A city MSP emails you a plan and has never seen your site.

Frontrow runs IT for Gladstone and the industrial coast with senior people who work the Central Queensland corridor, backed from the Mackay office.

On-site reach along the coast, from engineers who already know the supply-chain pressure local operators face.

Industrial-coast context

Who Frontrow runs IT for in Gladstone.

A metro provider can email you a security policy. A provider who works the Central Queensland corridor knows what a prime contractor's supply-chain questionnaire actually asks for, and builds the evidence to answer it.

  • LNG, alumina and heavy industry

    Gladstone runs on processing and export — LNG trains on Curtis Island, alumina refining and aluminium smelting. Frontrow supports the contractors, engineering firms and service providers around those plants, where uptime and security posture are scrutinised by prime contractors.

  • Port and supply chain

    One of Australia's largest multi-commodity ports sits at the centre of the local economy. Frontrow runs IT for the logistics, freight-forwarding and supply-chain firms that keep cargo moving, with a support model that assumes shift work and 24/7 operations.

  • Industrial services and trades

    Fabrication, maintenance, scaffolding and shutdown crews work to demanding plant schedules. Frontrow builds IT for project-based engagements and mobile crews, with identity and device management tuned to rosters rather than a 9-to-5 office.

  • Cyber and supply-chain assurance

    Heavy-industry primes increasingly push security expectations down their supply chain. Frontrow aligns Gladstone businesses to the Essential Eight so they can answer a prime contractor's security questionnaire with evidence, not a promise.

What managed IT covers

Everything your IT function should quietly do.

  • 24/7 monitoring and response

    Endpoints, identities, cloud workloads and network — watched, triaged and resolved.

  • Essential Eight aligned security

    Patching, MFA, application control, admin privilege, backups and macro controls. Board-reportable.

  • Microsoft 365 operations

    Tenant health, licence governance, Teams, SharePoint, Exchange and Intune — managed as one surface.

  • Endpoint management

    Microsoft Intune policies, app deployment, device lifecycle and zero-touch provisioning across every site.

  • Backup and recovery

    Microsoft 365 and infrastructure backups, tested restores and documented RTO and RPO that meets your auditor.

  • Vendor liaison

    Your ISP, your printer company, your line-of-business app vendor. One call to Frontrow and the rest is handled.

Designed for the place

Built for round-the-clock industry, not a 9-to-5 office.

Shift work and 24/7 operations, project and shutdown crews that change the device and identity model, supply-chain security pressure from large primes, and a continuity plan for when severe weather closes a site. Frontrow designs managed IT around those realities.

Got an internal IT person? Frontrow slots in around them on a co-managed model — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.

Real office, real people

Frontrow supports Gladstone and the industrial coast from its Mackay office:

Suite 9, 92 Wood Street, Mackay QLD 4740

Microsoft Partner · operating since 2018 · 5× Microsoft MVP on the team. Senior architects pulled in from Brisbane when scope needs them.

Call 1300 012 466

Central Queensland realities

Industrial IT realities on the Central Queensland coast.

Gladstone's IT problems are set by its industry. Three LNG plants on Curtis Island, two alumina refineries and the Boyne aluminium smelter run around the clock, and Queensland's largest multi-commodity port moves more than 30 products behind them. The 2026 government partnership that secured the smelter's future out to 2040 means that tempo is not going anywhere.

For the contractors around those operations, the practical work is unglamorous: getting a new starter a working identity and a compliant device before their site induction, keeping corporate laptops inside each operator's network rules without touching plant systems, and running one device and identity model across crews split between Gladstone, Rockhampton and sites further up the corridor.

Connectivity is better than the postcode suggests. Gladstone sits inside an nbn Business Fibre Zone, so eligible premises can take business-grade Enterprise Ethernet fibre without the up-front build cost regional sites once wore. Frontrow designs around that: cloud-first Microsoft 365, resilient links for anything that cannot drop mid-shift, and a continuity plan for the weeks when severe weather interrupts road access.

Do the numbers first

Two self-serve tools and one guide worth running before the first conversation:

FAQ — Gladstone

What Frontrow hears from industrial-coast businesses.

Where is Frontrow based for Gladstone work?
Frontrow runs Central Queensland support from its Mackay office at Suite 9, 92 Wood Street, with senior architects pulled in from Brisbane when scope needs them. There is no Gladstone office, and Frontrow does not pretend otherwise: day-to-day IT support for Gladstone is resolved remotely, which is how most issues close regardless of postcode, and on-site work is planned as scheduled runs down the Bruce Highway rather than same-day call-outs.
What kind of Gladstone businesses does Frontrow work with?
Mid-market businesses across LNG and alumina supply chains, port and logistics, industrial services and trades, and regional professional services. Anywhere shift work, project-based crews or supply-chain security expectations make the IT model harder than a standard office.
Can Frontrow help us meet a prime contractor's cyber requirements?
Yes. Frontrow aligns Gladstone businesses to the Essential Eight using the Microsoft 365 security stack they already pay for — MFA, application control, patching and backups — and reports posture in a form a prime contractor's procurement or security team will accept.
What is different about industrial-coast IT?
Round-the-clock operations, shift-based access patterns, project and shutdown crews that change the device and identity model, supply-chain security pressure from large primes, and severe-weather continuity planning. Frontrow designs managed IT for those realities rather than against them.
Does Frontrow provide IT support in Gladstone for industrial contractors working on the big plants?
Yes. Contractors servicing the Curtis Island LNG facilities, the alumina refineries or the port work to each operator's induction and access rules. Frontrow manages the corporate IT side of that: identity, devices, email and Microsoft 365 set up so crews clear IT-related induction and access requirements cleanly. Plant control and OT networks remain the operator's domain; Frontrow keeps your corporate environment separated from them and does not touch process control systems.
How much does managed IT cost for a Gladstone business?
Managed IT in Gladstone is priced per user per month, and the rate depends on headcount, security requirements and how much scheduled on-site work your sites need. Frontrow publishes a free managed IT cost calculator that gives an Australian business an indicative monthly range before anyone gets on a call, so the first conversation starts from a realistic number.
We still run Windows 10 machines and an ageing server. Can Frontrow manage that?
Yes, and it is common in industrial settings where hardware turns over around shutdown schedules rather than consumer cycles. Windows 10 support ended in October 2025, and paid Extended Security Updates are a bridge, not a plan. Frontrow manages the fleet as it stands, keeps ESU-covered devices patched, and sequences the move to Windows 11 or replacement hardware around your project calendar instead of mid-campaign.

Across the region

Managed IT across Central and North Queensland.

Industrial-coast support. Brisbane-grade delivery.

Frontrow runs Gladstone and the industrial coast from its Mackay office, works with Central QLD businesses every day, and has senior architects a phone call away.

Talk to a senior consultant1300 012 466