- Does Frontrow have an office in Adelaide?
- Yes. Frontrow's Adelaide office is at 121 King William Street in the CBD. Managed IT, IT support, Microsoft 365 and cyber security work is delivered from there for South Australian businesses, backed by the wider Frontrow engineering team.
- What kind of South Australian businesses does Frontrow support?
- Mid-market businesses that have outgrown break-fix IT: professional services firms in the CBD, manufacturers and engineering businesses through the northern and southern suburbs, and multi-site operators running sites in Adelaide and in the regions. Frontrow is sector-agnostic and has delivered across mining, professional services, healthcare and distribution.
- Can Frontrow help with the security questions defence supply-chain work brings?
- Frontrow works on the Microsoft side of those obligations: Essential Eight maturity on the Microsoft 365 stack, identity and Conditional Access, device management through Intune, data classification and sensitivity labels, and the evidence a prime contractor or an assessor asks to see. Where a business needs a formal assessment or a specific accreditation, Frontrow will say so and work alongside the assessor rather than claim to replace one.
- How does support work day to day for an Adelaide business?
- A staffed service desk handles everyday requests, with senior engineers on escalation and on-site attendance across metropolitan Adelaide when something needs hands on hardware. Frontrow works proactively, so most issues are caught and closed before a user raises them.
- Can Frontrow co-manage alongside an internal IT team?
- Yes. Where a business already has an IT manager or a small internal team, Frontrow co-manages: covering after-hours, cyber security and the Microsoft 365 depth that is hard to keep current in-house, while the internal team keeps ownership of the day-to-day.