- Do you have an office in Logan?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Logan City is supported from the Brisbane office at Level 1, 355 Queen Street, with on-site visits scheduled when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a Logan shopfront it doesn't have.
- If you're not in Logan, why use Frontrow over a local IT provider?
- Depth, and proximity in practice. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office suburban provider often can't keep on staff. And Brisbane's CBD is a short drive up the Pacific Motorway from Springwood or Beenleigh, so when a site visit is needed it happens the same day, not next week.
- What kind of Logan businesses do you run IT for?
- Manufacturing, transport and warehousing operators in the Crestmead and Woodridge industrial areas, retail and professional-services firms around Logan Central, the Hyperdome and Browns Plains, allied health and training providers around the Meadowbrook health precinct, and the builders, childcare operators and practices setting up in Yarrabilba and Greater Flagstone. Anywhere senior, security-led managed IT matters more than a local address.
- How do you plan around flooding?
- As a documented local reality. The Logan and Albert rivers flooded around Beenleigh in 2017 during ex-Tropical Cyclone Debbie, and Logan City was among the South East Queensland areas with major flooding in early 2022. Frontrow designs cloud-first — identity, files and phones in Microsoft 365 rather than a server on a ground floor near the river — with off-site backups, tested restores and a written continuity plan that names who calls whom and what comes back first.
- We're a manufacturer with an ERP and warehouse scanners — can you support that?
- Yes. Frontrow runs the Microsoft 365 tenant, the endpoints and the network, and handles vendor liaison for the line-of-business applications a manufacturer or logistics operator depends on. The ERP vendor, the scanner supplier and the ISP get one call from Frontrow rather than three from you, and the whole environment is monitored, patched and backed up as one surface.
- Can you support a business spread across Logan, Brisbane and the Gold Coast?
- That's the normal shape of a Logan business. Frontrow already services Brisbane and the Gold Coast from the same team, so a split operation gets one provider, one security posture and one number to call — and Teams, SharePoint and Intune are designed for staff who move between sites.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Managed clients get a planned, budgeted upgrade path through Intune instead of a surprise, and the devices that genuinely need replacing are identified before they become an audit finding.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.