- Do you have an office in Caboolture?
- No. Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Caboolture, Morayfield and Burpengary are supported from the Brisbane office at Level 1, 355 Queen Street, about 44 km away, with on-site visits scheduled when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over a Caboolture IT provider?
- Depth. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team, which is senior capability a single-office provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is. And Brisbane is 44 km down the highway, so on-site work doesn't wait for a flight.
- What kind of Caboolture businesses do you run IT for?
- Builders, trades and suppliers working the northern growth corridor through Morayfield and Burpengary, transport and logistics operators on the Bruce and D'Aguilar highways, health, aged-care and community organisations, and the specialist owner-led businesses that make up most of the roughly 33,600 businesses ABS counted across the City of Moreton Bay at June 2025. Anywhere senior, security-led managed IT matters more than a local address.
- How do you plan around storm season and flooding?
- As a documented local reality. Parts of Morayfield were flooded in January 2011 during the 2010–11 Queensland floods, and summer storms are a fixture of South East Queensland. Frontrow designs cloud-first, with identity, files and phones in Microsoft 365 rather than on a server in a low-lying building, off-site backups with tested restores, and a written continuity plan that names who calls whom and what comes back first.
- Can you support a business with sites across Moreton Bay?
- Yes. Many Caboolture businesses also run a site at North Lakes, on the Redcliffe peninsula or in Brisbane, and Frontrow services the whole City of Moreton Bay from the same team. SharePoint, Teams and Intune are designed so the standards are identical at every site, and the slowest link in the fleet doesn't break the model for the rest.
- Our staff work from utes and job sites as much as the office. Does that change anything?
- It changes the design, not the price. Identity, Conditional Access and Intune are built so a phone or laptop works securely from a job site, a client's office or a train into Brisbane, and so a departed staff member's access actually ends. Field-first businesses are the norm on the corridor, not the exception.
- Some of our machines are still on Windows 10. Is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time at a rising price. Managed clients get a planned, budgeted upgrade path for the devices and servers running out of road, instead of a surprise.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead, taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.