- Do you have an office in Bendigo?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Frontrow services Bendigo and central Victoria remotely from the Adelaide team, with the same senior, certified people who run IT for clients across QLD, NSW and SA, and schedules on-site visits when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over a Bendigo MSP?
- Depth. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office regional provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is.
- What kind of Bendigo businesses do you run IT for?
- Accounting, broking, advisory and legal firms working to financial-services expectations around the Bendigo Bank head office, specialist rooms, allied health and aged care providers around Bendigo Health and St John of God, food processors and the engineering and defence-adjacent suppliers around Keech and Thales, training providers, tourism operators and the professional-services and trade firms across Greater Bendigo from Heathcote to Marong. Anywhere senior, security-led managed IT matters more than a local address.
- Can you support a supplier to a bank or a defence manufacturer?
- Yes — that is the posture this district increasingly requires. Financial-services and defence-adjacent customers send supplier security questionnaires and expect evidence, not assurances. Frontrow aligns controls to the Essential Eight on the Microsoft 365 stack you already pay for, documents them, and reports posture in a form a procurement or compliance team will accept.
- Can you support a health or aged care provider?
- Yes — it is one of the sectors Frontrow works in most. Clinical and aged care providers carry records that must stay available, identity that must be auditable, and compliance reporting a regulator or an accreditation body will read. Frontrow runs Microsoft 365, backups and Essential Eight aligned controls for that posture, and reports it in a form a board will accept.
- How do you handle a business spread across a 3,000 km² council area?
- By designing for the spread rather than the head office. A CBD office, a foundry on the fringe, a site at Heathcote or Huntly and a crew out on the Murray plains will each get a different link. Frontrow builds SharePoint, Teams and Intune for mixed connectivity and offline-then-sync use, so the slowest site in the fleet isn't the one that breaks the model.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Frontrow's free Microsoft end-of-support exposure check shows which devices and servers in a fleet are running out of road, and managed clients get a planned, budgeted upgrade path instead of a surprise.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.