- Do you have an office in Beaudesert?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Beaudesert and the Scenic Rim are supported from the Brisbane office at Level 1, 355 Queen Street, with on-site visits scheduled when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over a Scenic Rim IT provider?
- Depth. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office regional provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is. And Beaudesert is 70 km from the Brisbane CBD, so when a site visit is needed it's a morning's drive, not a flight.
- What kind of Scenic Rim businesses do you run IT for?
- Grazing, cropping and equine operations around Beaudesert, growers and packers in the Fassifern Valley around Boonah, accommodation, wineries and tour operators across Tamborine Mountain and the Lamington and Mount Barney country, and the builders, trades, practices and professional firms that serve the region's towns. Anywhere senior, security-led managed IT matters more than a local address.
- Can you support a farm or rural property as well as an office in town?
- Yes — that's the shape of most Scenic Rim businesses. Devices are enrolled in Intune and managed remotely whether they live in the office, the ute or the shed, identity and Conditional Access are set up for staff who work across properties, and SharePoint and Teams are configured for offline-then-sync so a slow link at the back of the property doesn't stop work. Connectivity is scoped from what the address can actually get, not from a city assumption.
- How do you plan around storm season?
- As a documented local reality. Beaudesert's warmer months bring severe storms with flash flooding and large hail, and Tamborine Mountain maintains four access roads precisely so the plateau isn't cut off. Frontrow designs cloud-first — identity, files and phones in Microsoft 365 rather than a server in a shed — with off-site backups, tested restores and a written continuity plan that names who calls whom and what comes back first.
- Can you support a seasonal business that scales up and down?
- Yes — that's the shape of a farming and visitor economy. Licensing, identity and devices are managed so the fleet grows for the harvest or the wedding season and shrinks after it without paying year-round for peak headcount, and offboarding is enforced so seasonal staff don't retain access after they've moved on.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Managed clients get a planned, budgeted upgrade path through Intune instead of a surprise, and the devices that genuinely need replacing are identified before they become an audit finding.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.