What Microsoft Outlook Does
Microsoft Outlook offers a suite of tools for managing email, calendars, contacts, and tasks. The ‘classic’ desktop application remains a familiar option for many. Microsoft is transitioning users to the ‘New Outlook’, a web-based client designed for a more streamlined experience across devices. Mobile versions provide access on smartphones and tablets. Outlook also supports features like rules for automated email processing and quick steps to simplify common actions. Shared mailboxes and delegate access allow for team collaboration and workload distribution.
Outlook in Australian Tenants Today
AU mid-market organisations adopting the New Outlook often encounter questions around add-in compatibility, as some legacy COM add-ins are not supported. The use of personal email accounts within Outlook poses a security risk, as these accounts may not be subject to the same organisational security controls. Defender for Office 365 Safe Links integration helps mitigate phishing risks by rewriting URLs in emails, aligning with the ACSC Essential Eight’s controls for protection against malware. Maintaining compliance with the OAIC Privacy Act 2024 and APRA CPS 234 requires careful consideration of data residency and access controls within Outlook.