- Do you have an office in Kingaroy?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Frontrow services Kingaroy and the South Burnett remotely from the Brisbane team — about 220 km away by road — with the same senior, certified people who run IT for clients across QLD, NSW and SA, and schedules on-site visits when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over a Kingaroy IT provider?
- Depth, plus a capital-city team a couple of hours down the road. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office regional provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is.
- What kind of Kingaroy businesses do you run IT for?
- Agribusinesses and the firms around the region's peanut and pork supply chains, contractors and services businesses working around the Tarong power stations, tourism, hospitality and retail operators, and the professional-services firms that support the South Burnett. Anywhere senior, security-led managed IT matters more than a local address.
- Our business is going through an ownership change — can you help?
- Yes — and Kingaroy knows better than most towns why it matters, after watching the Peanut Company of Australia pass from Bega to Crumpton Group. Frontrow structures IT so the business owns its identity, data and licences — not a departing owner, manager or provider — documents the estate, and runs the account handovers, access changes and offboarding a transition actually requires.
- Is Kingaroy in an nbn Business Fibre Zone?
- No — Kingaroy doesn't appear on nbn's published Business Fibre Zone list; the nearest listed zones are Dalby, Gympie and Toowoomba. That changes what connectivity costs and what's available, so Frontrow scopes from what each address can actually get: fixed-line where it exists, business-grade wireless or 4G/5G failover where it doesn't, and systems designed to keep working through a slow or interrupted link.
- Can you support a contractor working for a big processor or a utility?
- Yes — that's a posture question as much as a support question. Processors, supermarket programs and utilities send supplier security questionnaires and expect evidence, not assurances. Frontrow aligns controls to the Essential Eight on the Microsoft 365 stack you already pay for, and reports posture in a form a procurement team will accept.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Frontrow's free Microsoft end-of-support exposure check shows which devices and servers in a fleet are running out of road, and managed clients get a planned, budgeted upgrade path instead of a surprise.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.