- Do you have an office in Geelong?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Frontrow services Geelong, Lara, Corio and the Bellarine remotely from the Adelaide team, with the same senior, certified people who run IT for clients across QLD, NSW and SA, and schedules on-site visits when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over a Geelong MSP?
- Depth. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office regional provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is.
- What kind of Geelong businesses do you run IT for?
- Clinics, allied health and professional firms around the Barwon Health, GMHBA, TAC and WorkSafe hubs, engineering and manufacturing businesses working through the post-Ford transition, transport and logistics operators around the Port of Geelong and Avalon Airport, training providers, and the trades and practices spread from the CBD to Ocean Grove and Queenscliff. Anywhere senior, security-led managed IT matters more than a local address.
- Can you support a manufacturer or a port-adjacent operation?
- Yes. Production and freight environments run on shifts and on systems that can't wait for Monday. Frontrow patches production-adjacent IT without interrupting runs, manages identity for a workforce that changes across shifts and sites, and handles the supplier security questionnaires that refinery, port and defence-adjacent customers now send.
- Can you help with Microsoft 365 Copilot as well as managed IT?
- Yes. Frontrow's Copilot readiness, licensing and rollout work for Geelong is covered on its own page at /copilot-geelong. Managed clients get the two joined up: tenant hygiene, data governance and Essential Eight controls first, so a Copilot deployment lands on a tenant that's ready for it rather than one that leaks.
- How do you handle a business spread from Lara to the Bellarine?
- By designing for the spread rather than the head office. Lara is 18 km north-east of the Geelong CBD, Ocean Grove and Queenscliff are out on the peninsula, and a Corio site sits beside the refinery. Frontrow builds SharePoint, Teams and Intune for mixed connectivity and offline-then-sync use, so the slowest site in the fleet isn't the one that breaks the model.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Frontrow's free Microsoft end-of-support exposure check shows which devices and servers in a fleet are running out of road, and managed clients get a planned, budgeted upgrade path instead of a surprise.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.