- Do you have an office in Orange?
- No — Frontrow's offices are in Brisbane, Mackay, Townsville and Adelaide. Frontrow services Orange and the Central Tablelands remotely from the Brisbane team, with the same senior, certified people who run IT for clients across QLD, NSW and SA, and schedules on-site visits when work genuinely needs hands on the ground. The honest version: most managed IT is delivered remotely regardless of address, and Frontrow won't claim a local shopfront it doesn't have.
- If you're not local, why use Frontrow over an Orange MSP?
- Depth. Frontrow has been a Microsoft Partner since 2018 with Modern Work and AI specialisation and a 5× Microsoft MVP on the team — senior capability a single-office regional provider often can't keep on staff. For monitoring, Microsoft 365, Essential Eight and Copilot work, the senior person is on the call no matter where the desk is.
- What kind of Orange businesses do you run IT for?
- Healthcare and allied-health providers around the Bloomfield health precinct, contractors and services firms in the supply chain around the Cadia mine, consultancies and training providers working alongside the public-sector base in the city, wineries, orchards and hospitality operators in the food and wine trade, and the professional-services firms that support them. Anywhere senior, security-led managed IT matters more than a local address.
- Can you support a business that works alongside government or the mine?
- Yes — that's the posture Orange increasingly requires. Government, health and mining clients send supplier security questionnaires and expect evidence, not assurances. Frontrow aligns controls to the Essential Eight on the Microsoft 365 stack you already pay for, and reports posture in a form a procurement team or a board will accept.
- How do you plan around Orange's winters?
- As a documented local reality, not a hypothetical. Orange sits at 862 metres, has cold, wet winters with frequent morning frosts — a July minimum averaging 1.6 °C at the Bureau's Orange Agricultural Institute station — and is the snowiest major city in Australia. The other extreme is documented too: in the Millennium Drought the city's water storages fell to 23%. Frontrow designs cloud-first — identity, files and phones in Microsoft 365 rather than a server that goes dark with the power — with off-site backups, tested restores and a documented continuity plan for the day the weather closes the road.
- What connectivity can an Orange business actually get?
- It depends on the address. Fixed-line nbn, fixed wireless, enterprise fibre and mobile broadband all reach different premises differently across the Central Tablelands, and an orchard or a cellar door outside town is not a CBD office. Frontrow checks each site against what the address can actually get before quoting connectivity, and designs mobile-broadband failover for the sites that need it.
- Some of our machines are still on Windows 10 — is that a problem?
- It's a countdown. Windows 10 reached end of support in October 2025, and Extended Security Updates only buy time — at a rising price. Frontrow's free Microsoft end-of-support exposure check shows which devices and servers in a fleet are running out of road, and managed clients get a planned, budgeted upgrade path instead of a surprise.
- Is this fully managed, or can you co-manage with our internal IT person?
- Either. Frontrow runs IT fully managed for businesses without an internal team, and co-manages for those with an IT lead — taking the out-of-hours, the Microsoft depth and the specialist work, and handing back the day-to-day they want to keep.