Free tool · 5 minutes · Copilot rollout health
Most Australian Copilot tenants have 15–30% of seats barely in use. Score your rollout across pilot governance, active-user tracking, use-case spread, training and renewal hygiene in five minutes. Surface the waste before the next renewal conversation.
10 questions · 5 domains
Score your Copilot rollout across pilot governance, active-user tracking, use-case spread, training and renewal hygiene. Surface the seats you are paying for but not getting return on.
Domain 1
How the Copilot pilot was structured — executive sponsor, scope, success criteria, time-bound evaluation window.
How was your Copilot pilot scope and governance structured?
Source: Microsoft Copilot Adoption Resources; Frontrow AU mid-market rollout benchmark.
Did you capture a pre-Copilot productivity baseline before rollout?
Source: Microsoft Viva Insights for Copilot Analytics.
Domain 2
How licensed seats are being matched to active usage — Copilot Analytics adoption signals, weekly active users, idle seat surfacing.
How do you measure active vs licensed Copilot users?
Source: Microsoft Copilot Analytics in Viva Insights; M365 admin centre licensing reports.
When was your last seat utilisation audit?
Source: Frontrow AU mid-market Copilot rollout benchmark.
Domain 3
Breadth of Copilot use across apps (Word, Excel, PowerPoint, Outlook, Teams, Loop) and across departments. Single-app, single-department deployments rarely justify the seat cost.
How many distinct Microsoft 365 apps does the average Copilot user use Copilot in?
Source: Microsoft Copilot Analytics app usage view.
How widespread is Copilot adoption across departments?
Source: Microsoft Copilot Analytics by department.
Domain 4
Role-specific Copilot training delivery, onboarding for new starters, prompt library curation, internal champions network.
Has role-specific Copilot training been delivered to your users?
Source: Microsoft Copilot Adoption Resources.
How are new starters onboarded to Copilot?
Source: Microsoft Copilot Adoption Resources; Frontrow new-starter benchmark.
Domain 5
Process for surfacing inactive seats, reassigning to higher-value users, and producing an evidence-based renewal recommendation to the executive sponsor.
How is Copilot value measured at renewal?
Source: Microsoft Copilot Analytics; CFO renewal review pattern.
How are inactive Copilot seats handled?
Source: Frontrow seat-hygiene benchmark.
This is an indicative self-assessment. It is not a substitute for a Copilot Analytics tenant audit. For verified results Frontrow Technology runs a Copilot rollout health review in-tenant.
What the check covers
Domain 1
Copilot rollouts that skip a structured pilot phase consistently deliver lower adoption and higher waste. A pilot with executive sponsor, defined scope (50–150 seats), documented success criteria and a time-bound evaluation window (12 weeks) is the strongest predictor of subsequent adoption.
Domain 2
Microsoft 365 admin centre + Copilot Analytics in Viva Insights surface assigned seats, weekly active users and adoption per app. Tenants that do not run this reporting cannot quantify waste. The Frontrow benchmark in AU mid-market is 60% weekly active as a healthy floor.
Domain 3
Healthy Copilot rollouts have at least three apps in daily use per active user and three or more departments using Copilot. Single-app adoption (typically Outlook only) signals limited use cases and is the leading indicator of renewal churn.
Domain 4
Untrained users do not develop the prompt instincts that drive Copilot value. Role-specific training (finance, sales, ops, HR each get different prompts) plus a curated internal prompt library and a champions network are the practical levers. Microsoft's free Copilot Adoption Resources are the starting point.
Domain 5
Without a documented seat-hygiene process, tenants quietly accumulate inactive seats that get auto-renewed. The Frontrow standing recommendation is a quarterly seat review with a 30-day inactivity threshold for reassignment and a documented renewal recommendation to the executive sponsor 60 days before renewal.
Frequently asked questions
Three places. The M365 admin centre licensing reports surface assigned seats. The Microsoft Copilot Analytics dashboard in Viva Insights surfaces weekly active users by app. Power BI on top of the Microsoft Graph API gives you a deeper, custom view with department breakdowns. The Frontrow benchmark is a weekly review of all three so you know the headline numbers without waiting for the renewal conversation.
There is no universal answer because departments and roles differ, but the Frontrow benchmark across AU mid-market is at least 60% weekly active as a healthy floor at 90 days post-rollout, and at least three apps in regular use per active user. Below 40% weekly active at 90 days is a strong signal of training or rollout-design gaps that need addressing before renewal.
For a single user trained on Copilot in their core app, time-savings show up in week 2-4. For an organisation-wide rollout to show measurable ROI in productivity baselines (Viva Insights focus time, meeting load, email composition time), the typical window is 90 days. Tenants that report no measurable ROI at 6 months almost always have a training or use-case-spread gap, not a Copilot problem.
Not as the first step. Low adoption usually means low training coverage, single-app deployment, or no champion network. The right sequence is: 1) audit seats inactive 30+ days, 2) reassign or remove those licenses, 3) run a 4-week champion-led adoption sprint on the highest-impact role (typically finance or sales), 4) measure again at the end of the sprint. If active usage still hasn't improved after the sprint, then the licensing question is on the table.
The top five Frontrow observes: rolling out to all licensed users on day one without a pilot, no executive sponsor, single-app deployment (typically Outlook only), no role-specific training, and no documented renewal review process. Any one of these alone produces material waste. Multiple in combination usually mean the renewal will be a difficult conversation.
A direct in-tenant review of Copilot Analytics, M365 admin centre licensing reports and Viva Insights data, plus interviews with the named executive sponsor and a sample of users from each department. Output: a written report with weekly active user counts, app usage breakdown, training gap analysis, champion network assessment, and a documented renewal recommendation with reduce/maintain/expand call. Indicative pricing on request.
The self-assessment uses your own knowledge of the rollout to score five domains in 5 minutes. The verified review pulls evidence from the tenant directly and validates against the data. The self-assessment is the right starting point — it tells you which domain to investigate first. The verified review is the audit-trail-grade answer for an executive sponsor or board.
Every scoring threshold cites a primary source: Microsoft Learn for Copilot Analytics and Viva Insights, the M365 admin centre licensing reports for seat data, Microsoft's Copilot Adoption Resources for the rollout pattern, and the Frontrow AU mid-market rollout benchmark for the active-user and use-case-spread thresholds. Methodology authored by Daniel Brown (5x Microsoft MVP), Graeme Lodge (Managing Director), and Sam Williams (Investor & Executive Consultant).
